Helpdesk

When using the Fantag app to capture highlights, battery usage is limited. When recording video, it is helpful to carry an external battery charger in case t...

Some venues may block the uploading of video directly to platforms like Fantag. If Wifi is not working, this may be the case. You can ask the venue to whitel...

Mobile phones require an adapter clip to attach the phone to a monopod or tripod standard camera connection. These are inexpensive and available online. ...

Be sure to check your app settings to make sure you are allowing Fantag to use your device’s mic and camera. Also, make sure your location services are on an...

Since you are the event creator, your highlights can be found in two locations: 1. Within the mobile app, you can see the highlights by tapping “My Highligh...

Yes. If you are not within a mile of the event, you will not see the Fantag button in your mobile app. Furthermore, without attending the event, you will no...

The Fantag mobile app is available on Apple and Android devices. For iOS users, you can download the app here. For Android users, you can download the app he...

After creating your team, you must add members to your team in order for more options to populate. To do that, click ‘Team Management' in the upper righ...

The timezone is dependent on the location you entered. For example, if you live in California and make an event located in New York, the clock on the event c...

You are unable to download the full video of a personal event to your mobile device. However, you do have the ability to watch the full video of personal ev...